BCD Supplies began life as an aftermarket consumables distributor supplying the trade only. We’ve always said that we deliver more than a product, that the experience we provide through our customer service and wide knowledge makes a difference to our customers. It’s our belief that it cannot simply be price that drives the decision making process, but real value to you, be that via the quality of the cartridge we chose to provide, the ease in which a problem is dealt with when it happens or the assistance and advice we offer customers at any point of their partnership with us.
To back this up we have a lifetime warranty on our cartridges, we deal with any problems that arise immediately in order to put your customer’s needs first. Our back up service has gained such recognition that our customers often come to us for engineer call outs to our competitors products because of the speed with which we deal with these problems and the detail they receive in feedback.
Over time BCD have expanded our product portfolio, first there was the full range of Ricoh OEM consumables where we have swiftly become the distributor of choice for high volume users. Brother engaged us as a MPS partner along with availability to their printer and MFP ranges. Recently we have partnered with Sharp and are now the only distributor in our Industry for their full suite of digital transformation products as well as offering their range of copier and printer MFD’s.
We understand that most resellers want partners not suppliers and to aid this experience for our customers we are now running fulfilment services for a number of them out of our warehouse facility.
Since we started on this journey we have been committed to CSR working with Paperworks within our community, offering a recycling programme and more recently supporting Pure Sea in their aims of cleaning the oceans of plastic waste, picking up a 2020 Boss Award for Community Heroes at their annual event.